Terms and Conditions

Privacy Policy

Ticketplus Australia (ticketplus.com.au) Privacy Policy

Protecting Your Privacy is Important to Us!

This online Privacy Statement is made available to make you aware of how we collect and uses individual identifying information of visitors to our website. At Ticketplus Australia (ticketplus.com.au), we are dedicated to protecting your privacy and safeguarding your personal information at all costs. In fact, it is one of our highest priorities and remains the cornerstone of our commitment to you. If you choose to provide information to us, we promise to use vigorous security safeguards and adhere to our privacy principle to ensure that your personal and financial information is well protected.

We collect, use and disclose information about you for a variety of reasons:

• To identify you and verify any information you give us
• To protect us both from error and fraud
• To understand your needs, suitability and eligibility for products and services
• To recommend products and services so we may serve you better
• To meet legal requirements, such as asking you to provide the necessary information to verify your identity
Your name, billing addresses, and credit card number(s) are used by our website in order to provide you with the service that you purchase on the website. We use your e-mail address to provide you with information about your order and its status, and we may occasionally send e-mails, to people who have placed an order online about updates and new features on our website.

By registering your email address or phone number, you agree to receive our website e-newsletters & SMS to be kept up to date with the latest events/services available. You can unsubscribe from our communications at any time by re-entering your email address in the newsletter box and clicking the unsubscribe box.
Your phone number is used by website only if our customer service representatives need to contact you about an order you have placed. We don’t does not sell or rent to third parties any personal information obtained through our website without consent of a specific and relevant customer. We may share your personal information with our agents and representatives and service providers, so they can provide us with support services such as authorization of credit card transactions and order fulfilment. We require these entities not to use your information for any other purpose. By purchasing tickets on the Site, you consent to us sharing your personal information with the venues, promoters, artists, teams, leagues and other third parties associated with the concerts and events for which you purchase tickets ("Event Partners"). Due to our contractual obligations with Event Partners, we are required to provide this information to deliver the services you have requested, and we cannot offer you the opportunity to opt-out of our sharing of your personal information with them. Event Partners may use your personal information in accordance with their own privacy policies. You will need to contact those Event Partners who contact you to instruct them directly regarding your preferences for the use of your personal information by them. Your personal information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of Ticketplus Australia. We may also disclose specific information when we determine that such disclosure is necessary to cooperate with law enforcement. We may also disclose your personal information to our subsidiary and parent companies and businesses, with which we are under common corporate control. However, all these parent subsidiary and affiliated legal entities and businesses that receive your personal information from us will comply with the terms of this privacy policy with respect to their use and disclosure of such personal information. You consent to our providing your financial information to our service providers and to such third parties as we determine is necessary to process your transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies and banking institutions used to process the transaction. Also, depending on the circumstances of our arrangements, we may share your financial information with applicable Event Partners, primarily for facilitating ticket pick up and dispute resolution and customer service at the event venue on the date of the event.

Security precaution

The Site has security measures in place to protect against the loss, misuse and alteration of the information under our control. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions.


A cookie is a data file that certain Web sites write to your computer's hard drive when you visit such sites. A cookie file can contain information, such as a user identification code, that the site uses to track the pages you have visited. Our website uses cookies on an anonymous basis and we do not correlate this information with personal data of any user. You must have your browser configured to automatically accept cookies to purchase tickets from our Web site.

How to Contact Us 

If you have any questions regarding our privacy statement, please feel free to contact us by e-mail at pay@ticketplus.com.au or by calling us on 02 9007 6009.
This statement may change from time to time, so please check back periodically.
Latest Updated on  12/07/2018